Terms & Conditions

The legal bits…

You are entering into this agreement with:

  • CATO-MODA.com  and
  • CAMI-CLOD IMPEX Srl _ Romania, Str. Muresului 5/B/11, Brasov City, RO12154534, J08/771/1999

    When you place an order on www.cato-moda.com , the seller is CATO


When you shop with us (or access our services, website) these terms apply. They’re important for both of us as they set out what we expect from each other, and they also give you helpful info. You can also find out more on our Help pages (which also form part of these terms). Of course, if you need anything else, get in touch with Customer Care – we always love to hear from you!

We do carry out spot checks on our website to ensure that all products are compliant. If you notice something that doesn’t look right, please contact us.

We keep these terms updated and we amend them every so often, so remember to check back in before you shop, as the latest set will apply.

 

Legal right of cancellation within 14 days

You may cancel your order within 14 days of receiving it, by filling in the cancellation form. Please send it back to us by e-mail at catomodacom@gmail.com and return the products to us. You have 14 days (starting from the working day following receipt of your order) to cancel your order contract with CATO so that we can offer you a full refund of the items purchased as well as the cost of delivery.

If you have paid a delivery fee and you return your entire order in accordance with our Returns Policy, we will refund the cost of a Standard delivery to your country, even if you have chosen a faster delivery. For example, if you paid €29 for 24-48 SAVER delivery but the cost of a Standard delivery is €4.9, then we will refund €4.9. If you only return part of your order to us, you will not receive a refund of any delivery costs. In the event that you return an item that is incorrect or faulty, we will refund you the full cost of delivery and the returns charges paid by you.

If you have already received your order, you will need to return the items you wish to cancel to us. Once you have informed us of your intention to cancel the order, we will explain the procedure to follow. 

To shop with us or receive services from CATO, you need to:

  • be at least 16 years old;
  • have a credit or debit card that we accept (see bottom of page for details of current payment providers); and
  • be authorised to use that credit or debit card (e.g. it is in your name or you have permission to use it).

Just FYI, some of the goods sold through our Websites may not be suitable for under 18s.

You can only place an order for an CATO  product if you are a consumer. We are unable to sell CATO products to businesses (and will therefore also be unable to supply VAT invoices in relation to any CATO orders).

When you are buying a product directly from us, you will use your card to pay us directly for the product.

When you place an order, you should receive an acknowledgement e-mail confirming receipt of your order. We then carry out a standard pre-authorisation check to make sure there’s enough money on your card to pay for or towards the order.
We only accept your order once payment has been approved and we  have debited the payment card (and then the contract is made based on these terms).

You may be able to cancel (not change) your order within a short period of ordering – timings depend on your chosen delivery method. You can’t change your order – you’ll need to cancel (and/or return original item(s)), and re-order.

All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.

All products remain CATO property or the property until full payment of the purchase price is received by  us.

Very occasionally, we may need to refuse or cancel an order or close, block or freeze an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account or if your order goes against unit limits as detailed on the product display pages of specific products. If your account has been blocked and you think we’ve made a mistake, please get in touch with Customer Care and they’ll be happy to speak to you about it.

There’s a lot going on here at CATO and from time to time our busy CATOers may price up or describe a product or promo wrongly. If we discover an error for any goods you’ve ordered, we will tell you ASAP and give you the option of reconfirming your order (at the correct price) or cancelling it.

If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.

Prices include VAT (where applicable).

Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged (see below). Such additional charges will be clearly shown during the checkout process. 

 

Delivery

Before you finalise your order, you’ll be given various delivery options to choose from with estimated delivery time and dates depending on the delivery address.



We work our CATO socks off to try to meet all delivery times but sometimes there may be delays –e.g. because of postal/carrier delays, logistics or bad weather. We will keep you updated as much as we can and you should be able to track your parcel’s progress.

CATO cannot be held liable for any parcels that are lost or stolen as a result of any specific delivery instructions left for the carrier.

Please check out our Delivery and Returns Page for more info. Any problems with your delivery? Please let us know within 30 days of the date which your order should have been delivered and we’ll do our best to help you.

 

RETURNS AND REFUNDS

  • You have 28 days from the date you receive your order to return it for a refund.
  • For most European countries, it can take up to 15-21 calendar days for your order to reach the warehouse and be processed. 
  • If you need a  return form, you can download it here.
  • All returns are subject to our original condition and Fair Use policies – check out our Returns Policy.
  • We don’t offer exchanges– all accepted returns will be refunded.
  • Once we’ve processed your return, your refund may take up to 10 working days to reach your account (this depends on your bank or payment provider) – read more about how refunds work here.

 

NOTE: All returned items will be inspected upon arrival. If our Quality Control team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear) and we’re unable to put it back into stock, we may not be able to accept your return.

Placing your return

You can view all your returns options here – just select the country you’re returning from.

 A charge of EUR 1.95 will be applied if you return an item after 14 days of you receiving it – this will be deducted from the total refund amount. 

Please see our Returns Policy for more info. 

 If you have purchased an item that was in the sale (that means it had a red-penned, reduced price) you’ll need to create a return and request a refund for your item within 14 days of it being delivered to you or becoming available for collection. You then need to ensure that you return the item to us within a further 14 days. Provided that we receive your item within 28 days of it being delivered to you or becoming available for collection, we will issue a refund to your original payment method. You’ll also need to place your return note.



  • All returns:

We aim to refund you within 14 days of receiving the returned item. 

If you request a refund for an item during the above time frames but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.  
All returns are subject to our CATO Returns Policy. 

After that?

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.

 

Proof of postage

For CATO products and items that were sold and shipped by CATO, we strongly recommend you get proof of postage and follow our returns process (for more information on how to return, see here). Our returns address is:

catomodacom@gmail.com

Keep it clean

Hygiene and all of our customers’ safety is super important, so certain items can’t be returned for refunds including:

  • Underwear if the hygiene seal is not intact or any labels have been broken
  • jewellery if the seal has been tampered with or is broken.

None of this affects your statutory rights.

Original condition

All returned items should be sent back to us in their original condition together with the original packaging and all CATO and brand tags.

Footwear – only try on footwear on carpeted floors to protect the soles. They must also be returned with the original box (if any) and any original shoe or dust bags (if any).

All items are inspected on return. Of course, it’s fine to try an item on like you would in a store, but don’t actually wear or use it. When trying on clothing please be careful with the item (don’t use unnecessary force) and don’t wear make-up, perfume, cologne, deodorant or antiperspirant as these can mark and leave scents on the item.

If an item is returned to us worn, used, damaged or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund and we may have to send it back to you and ask you to cover the delivery costs. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of an item.

None of this affects your statutory rights.

Fair use

Where we suspect fraudulent activity, including but not limited to suspicious claims relating to orders not being received, items missing, way, waaay more than even the most loyal CATO customer would order or where we refuse multiple returns by you (see ‘When we may withhold issuing a refund’ below), returning items worn/used and not matching what was originally ordered, we might have to withhold issuing a refund and block your account and any associated accounts. 

If your account has been deactivated and you need to make a valid return, please refer to the account closure email we sent you where you will find details on how to make a valid return. You will be responsible for the cost of returning the goods to us. Any returns will be processed as normal when they reach our warehouse.

Please note, we reserve the right to take legal action against you if the items you return don’t match what you ordered.

This doesn’t affect your statutory rights.

 

When we may withhold issuing a refund

We will refuse a return:

  • on grounds of hygiene (see ‘Keep It Clean’ above); or
  • if an item has been damaged, soiled , washed, altered or worn, or if the original tags or labels are no longer intact and/ or attached to the relevant item (see ‘Original Condition’ above); or
  • if the item(s) returned to us do not match what you received; or
  • if you have returned items after expiry of the returns period 

If we refuse a return for any of these reasons, we will not issue you with a refund and we will send the item(s) back to you. If you attempt to return a refused item a second time, we will dispose of the returned item in a responsible way and we will continue to withhold a refund.

In certain cases, for example where we have had to refuse multiple returns by you, or there are suspicious circumstances relating to the return, we might also have to block your account and any associated accounts (see ‘Fair Use’ above).

If any of the above happens to you and you think we’ve made a mistake, please get in touch with Customer Care and we’ll be happy to discuss it with you.

This doesn’t affect your statutory rights.

 


PROMO CODES 

From time to time, we may give you Promo Codes that you can use to reduce the price of specified products. Remember, it’s up to you to enter the code at checkout!

Here are some key things to remember:

Each Promo Code has its own terms, which will be made clear at the time it’s issued to you (e.g. what products, single/multiple use, when it can be used etc).

Promo Codes can be applied to any items sold by CATO.

 

YOUR INFORMATION

Our Privacy Policy sets out how we  use your information. If your details change, remember that you need to update so we can continue giving you our best service .

At CATO, we love being able to interact with and chat to you through social media. However, we can’t control those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you understand and are comfortable with how your personal information on those platforms will be used

 

 We know it’s obvious, but you must not misuse or tamper with our websites ,apps or other services (“Websites”) (e.g. hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material or carry out denial of service attacks etc) or otherwise mess with our  tech or functionality or steal our customers’ data or CATO  customers’ data. Doing any of these things may be a criminal offence, but they also get in the way of us giving our loyal CATO customers the best service, so we take them really seriously. CATO  will report any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.

We recommend you use virus protection software when using any website, including ours. Although we have a dedicated team who work hard to stop people messing with our Website, we can’t guarantee that it will always be secure from bugs, viruses or trouble-makers.

Oh, and you’re not allowed to use automated systems or software to extract data from our Website (AKA ‘screen scraping’).

Troublemakers take note: you agree to indemnify, defend and hold harmless CATO, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.

CATO has permission to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.

You’re allowed to store, print and display our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our express permission.

You’re also not allowed to use the CATO logo or any CATO brand or trade mark (or any marks which are colourably similar) without our express permission.

By submitting a product review or rating to CATO you agree to comply with the  terms of use.

 

We carry out automated checks and spot checks to ensure that only genuine customers post reviews. If we believe that any review is spam or violates our guidelines, we may remove the review.

It’s fine for you to link to cato-moda.com, as long as you do so in a way that is not-commercial, is fair and legal, and doesn’t damage or take advantage of our reputation.

Please don’t link in a way that suggests any form of approval or endorsement by CATO where none exists.

Our Website must not be framed on any other site without our permission.

Occasionally things do go wrong and you may want to get in touch with us. If that happens, concerning CATO products, please contact our Customer Care team, who will work with you to resolve any issues you’re having with our services:

catomodacom@gmail.com

You can save and print these terms if you need to.

If you breach any of these Terms and conditions, CATO reserves the right to suspend or terminate your account.

We have the right to amend, remove, or vary our CATO Fulfils services and/or any part of the Website (including our Ts&Cs) at any time.


Have we reached out to you on social media to feature your content on our social media channels? Congrats! It means we love your style. 

By agreeing to let us feature your content on our social media channels and platforms, you agree that:

  • we can use your handle and the content (the “Content”) on cato-moda.com, the media platforms (including but not limited to Instagram, Facebook and TikTok) and/or any other CATO marketing materials;
  • we can modify the content (for example we may edit, crop, adapt, enhance or use only a part of it, but CATO will not treat your Content in a derogatory manner).

You promise that you:

  • have the permission of everyone in the Content;
  • have the right to grant CATO the above rights; and
  • are at least 16.

If you (or anyone in the Content) asks us to remove the Content, we will remove the Content from the social media accounts that we control. We may remove Content from our accounts or platforms in our complete discretion, without asking you.

You understand that users of social media platforms and CATO platforms can share and make use of the Content once posted.  In particular, a user of these platforms can take a screenshot of and save an image of the Content to their device, share the Content on social media platforms or websites which feature the Content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the Content.